Refund & Return Policy

At D.B. Distributors, we operate strictly as a wholesale B2B (Business-to-Business) distribution partner for Procter & Gamble (P&G) and Gillette brands in Rajasthan. Our return, exchange, and refund policies are structured according to standard B2B trade practices and corporate brand agreements.

1. Scope of Policy

Please note that this website is purely informational. We do not conduct direct retail sales or process payment transactions online. This Refund and Return Policy applies exclusively to our registered retail partners, wholesalers, sub-distributors, and commercial clients who purchase inventory directly from our physical distribution hubs or through our authorized sales executives.

2. B2B Commercial Return Terms

Returns of commercial stock, replacement of damaged items, or credit notes/refunds are handled in accordance with the terms of the Distributor Agreement executed between D.B. Distributors and each retailer/partner. The general guidelines are as follows:

• Damaged or Defective Stock: Any stock received in damaged condition must be reported to the delivery personnel at the time of delivery or to your assigned Sales Executive within 24-48 hours. Valid claims will be processed via replacement or credit note.
• Expiry Claims: Returns for products near their expiry dates are governed by P&G’s official market return policy. Retailers must compile and return expired or close-to-expiry stock during periodic reviews by our Sales Executives.
• Shortages or Shipping Errors: Discrepancies between the physical shipment received and the delivery invoice must be noted on the invoice and reported immediately to the Logistics team for adjustment.

3. Direct Consumer Returns Disclaimer

D.B. Distributors does not sell directly to end-consumers. We cannot accept product returns or refund requests directly from retail consumers. If you are a consumer and have purchased a P&G or Gillette product that you wish to return, refund, or exchange, please contact the local retail store, supermarket, or e-commerce platform from which you originally purchased the item.

4. Processing of Credits and Refunds

Approved return claims are processed through the issuance of a credit note credited to the retailer's account ledger with D.B. Distributors. This credit note can be adjusted against subsequent stock orders. Direct cash refunds are only processed in exceptional circumstances, subject to review by our Finance Department and approval from the partners.

5. Contact for Claims and Assistance

Registered retail partners who need to discuss stock claims, return status, or invoice adjustments can reach out to our management team:

• For Sales & Product Claims: Sales Manager (Mr. Suryahans Sharma) at surya@dbd.org.in or +91 9414062212
• For Billing & Financial Adjustments: Finance Manager (Mr. Vishal Gaur) at vishal@dbd.org.in or +91 9414040802
• General Logistics: Logistic Manager (Mr. Anil Kumar Kumawat) at anil@dbd.org.in or +91 9413348903